This is the ideal solution for MSPs, IT service providers, and internal IT teams. Who Would Need An Unattended Remote Support Solution? Once installed, the technician will be able to remote into the device at any time, from anywhere. The IT Manager or technician sends out a download link to install the remote support software on all the devices they want to support. As opposed to attended remote support which provides support to users in need of immediate help, unattended remote support can be used to manage an IT infrastructure, install updates, and even troubleshoot non-urgent issues. The primary use case for an unattended solution is to provide routine maintenance and support to your client’s devices.

Unattended remote support means that the technician can remote into the end-user device even if they aren’t there. This cuts down on time, cost, and improves customer satisfaction. This type of solutions allows you to quickly see the issues firsthand and resolve them fast. Who Would Need An Attended Remote Support Solution?Īttended remote support solutions are ideal for support/customer service teams and IT help desks.

Once the end-user gives the technician their code, they can instantly connect to the device! Instead, technicians can remote into the end-user’s device with a simple session code that the end-user generates with the Splashtop SOS app. However, with SOS, our attended support solution, the end-user doesn’t need to have anything pre-installed on their device. Usually, remote access and remote support solutions involve installing software ahead of time onto the devices that will be used to remote from and the ones that will be remoted into. You or your technician will be able to remotely access the end-user’s device, troubleshoot the issue, and fix the problem as quick as possible. What Does It Mean and What Are The Use Cases?Īttended remote support means that an end-user is using the device or application and needs immediate support.Īttended support solutions allow you to provide support to your customers as soon as an issue arises. When you are looking at remote support solutions, the first question is whether you need an attended or unattended remote support solution, or both.

Teamviewer ios unattended access